User Authentication and Access Control

• Usernames and passwords for InsightDials accounts are set by users and enforced with strong password policies, including minimum length and complexity.
• Multi-factor authentication (MFA) is provided for all account sign-ins, requiring users to provide an additional verification code sent to their registered mobile device. This additional verification ensures 2 layers of security and only authorized owner can log into the account.
• Access to sensitive data within the platform is strictly controlled through role-based access controls (RBAC), which assign permissions based on user roles and responsibilities. This ensures that only authorized individuals have access to specific data and functionalities.

Data Encryption and Handling Policies

• All sensitive data, like passwords are stored on the database in an encrypted format. Which ensures that no one from our team can view your password. Any password resets are directly done by the client, which sends out reset emails to your registered email ID.
• Additionally, all login information is always sent over HTTPS, which makes it secure.
• No customer data from your application will be stored on our system. All integrations with your applications are through encrypted APIs. InsightDials will not download or store any of your data on our systems. Our customers remain the sole owner of their data at any point in time, and only users from your account will have access to your data.
• Our employees undergo regular security training and awareness programs to ensure they understand their responsibilities in safeguarding customer data.

Communication and transmission security

• All connections to InsightDials application are encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) protocols. This encryption ensures that your data remains confidential and protected from interception or tampering by unauthorized parties. By establishing a secure HTTPS connection, we provide you with the assurance that your interactions with our platform are shielded from potential threats.
• Our application is fortified by a robust Network-level firewall that serves as a frontline defense against unauthorized access and malicious attacks. This firewall is strategically configured to monitor and filter incoming and outgoing network traffic, blocking any unauthorized attempts to breach our system or compromise the integrity of our servers. By proactively preventing unauthorized traffic from reaching our servers in the data center, we maintain the security and integrity of our application infrastructure.

Credit card security

At InsightDials, we take your payment security seriously. We understand the importance of protecting your sensitive financial information, which is why we adhere to strict policies to ensure the highest level of security when handling payments. Here's how we safeguard your credit card details:

No Storage of Credit Card Details:

We do not store any credit card details on our system. When you provide your credit card information to make a payment through our application, we do not retain or store this information on our servers. This eliminates the risk of unauthorized access or data breaches, providing you with peace of mind knowing that your sensitive financial data is not stored within our environment.

Secure Payment Processing with Stripe:

For all payment transactions, we utilize Stripe, a leading payment gateway that specializes in secure online payment processing. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available for payment processors. This certification demonstrates Stripe's commitment to maintaining the highest standards of security and compliance with Payment Card Industry Data Security Standards. Please see Stripe’s security information for additional information.

PCI Compliance and Data Protection:

As a PCI Service Provider Level 1 certified entity, Stripe adheres to stringent security standards and undergoes regular security assessments and audits to ensure the integrity and confidentiality of cardholder data. By leveraging Stripe's secure payment infrastructure, we can process payments with confidence, knowing that your credit card information is handled with the utmost care and protection.

Data centre Security

At InsightDials, we entrust the hosting of our platform to Amazon Web Services (AWS), a global leader in cloud computing services. AWS offers a highly scalable and reliable infrastructure, equipped with comprehensive security and privacy features to ensure the protection of your data.

AWS provides physical data centre access only to approved employees, which is strictly audited periodically. These data centres are continuously monitored by their global Security Operations Centres, which provide 24x7 on-site security staff, environmental security measures, intrusion detection systems, biometric scanning, video surveillance etc. More details here :

By hosting our platform on AWS, we leverage the expertise and resources of a trusted industry leader to ensure the highest standards of security and reliability for our users. With AWS's robust security infrastructure and continuous monitoring capabilities, we can confidently deliver a secure and resilient platform that meets the evolving needs of our customers while prioritizing the confidentiality, integrity, and availability of their data.

More details on AWS Security and Compliance: AWS Compliance and security measures

Customer Support for Security Concerns

• Users can report security concerns or incidents to our support team via email or through our online contact forms or livechat on website.
• Our support team follows established procedures for handling security-related inquiries, investigation, and resolution of reported issues. Reach out to support@insightdials.com